The customers of popular financial tech giant, Opay, were in panic mode yesterday Friday, 12th of July, 2024 following the sudden disappearance of funds from their accounts without trace.
According to many of them, they tried to transfer money but due to technical issues, the payment failed but instead of seeing the funds in their accounts, they didn’t rather they were debited and didn’t get any receipt for the debit.
This writer, who is a also a victim, narrated that it was surprising to see that money could leave one’s account without any form of receipt or proof that money was sent on Opay; a fintech company known for utmost transparency and speed when it comes to transferring or receiving funds.
‘’I was surprised last night when I tried to send money to someone through my opay but it seems network was bad and the message I received was payment failed. I tried thrice to send the money but I kept on receiving the same message so when I decided to check my balance, I realized I had been debited. I called the recipient to check his account incase the money has gotten to him but he didn’t receive it. To further prove that I had been debited, I checked my transaction history but didn’t find anything to say the money has been sent or failed, it was like a movie.’’
Checks on X (formerly twitter) revealed that thousands of Opay customers faced the same issue last night. The fintech company trended yesterday following the complains of several customers.
Read some tweets below
@OPay_NG
please explain why I say those money add up to my account and suddenly disappeared
@OPay_NG
”I made a transfer to an account, the money was debited twice but not credited to the account and I can’t even find the transaction in my Opay history. What’s going on!?”
”I don taya for Opay o I made a transaction and there was network error before I knew it my money was debited without any receipt to show for it. I’m getting tired of all this wey person dey try survive. Be like I go soon switch wallet to Palmpay”
”This is absolutely unacceptable! I transferred 10,000 to my Opay account, and to my greatest surprise, the amount has vanished without a trace. There is no receipt or transaction history available for this transfer.I demand a proper and immediate explanation for this.”
”I did a transfer of 1.4m and during the transaction, a verification popped up for me to verify myself by looking into the camera and performing some tasks. Once that was done, the transaction failed but my account was debited and I couldn’t see any transaction history for it.”
However, further checks by us revealed that some customers have been getting a refund of their money that vanished.
