Muhammed, a resident of Kano, has accused Air Peace of withholding a N597,500 refund for a flight ticket he mistakenly purchased, despite fulfilling all of the airline’s refund requirements.
The issue arose on September 17 when Muhammed purchased a ticket for a Liberian student traveling from Monrovia to Lagos. Due to a booking error, he mistakenly used a different student’s name. Muhammed, who regularly arranges flights for multiple students, used the wrong name due to the default profile set for easier processing.
Upon realizing the mistake, he immediately contacted Air Peace to request a correction, but the airline informed him that the ticket was non-refundable and that they could not change the name. Despite the situation, Muhammed explained that the student whose name was mistakenly used was not traveling and that the actual student was at risk of losing a scholarship if the ticket was not refunded.
After several appeals, Air Peace agreed to process the refund, but requested additional documents, including a letter of authorization from the person whose name appeared on the ticket. Muhammed complied and submitted all the required paperwork in September, but six months later, he has yet to receive the refund.
FIJ reached out to Air Peace for a statement on the matter, but there has been no response at the time of publication. This follows a recent pattern of passenger complaints regarding the airline’s handling of cancellations and refunds.
(C)FIJ
